Terms and Policies

Product Conditions

The condition of each hubcap is described on the product's detail page and will fall into one of three categories: New, Used, or Reconditioned. New hubcaps have never been installed on a vehicle. Only the very best of our Used hubcaps are sold as-is (after a thorough cleaning). Used hubcaps are rated by condition and priced accordingly. Our Reconditioned hubcaps are done in-house and we guarantee the new finish for as long as you own your vehicle. All of our hubcaps are inspected for defects such as broken clips or tabs. If an item is repairable, we will do so and offer an unconditional guarantee of our workmanship. Metal and chrome wheel covers may have some minor scratches or scuffs, and will be rated and priced accordingly. Ineedahubcap.com does not warrant hubcaps against loss or improper installation.

Privacy & Security Policy

Any personal information you provide to us on our website (i.e. name, address, e-mail address, telephone number, credit card information, etc.) when you register or purchase products from ineedahubcap.com is maintained in private files on our secure Web server and our internal systems. We will never sell, rent, or share your email address or any of your personal information with others.

Click here to view our full Privacy & Security Policy.

Shipping Policy

Free shipping applies to all deliveries within the contiguous 48 states. Shipping can be expedited for an additional fee – call for options and pricing. Most orders leave our warehouse within 48 hours, Monday-Friday. Orders placed on Friday generally ship the following Monday. Free Shipping is for the1^st attempt only.

Single-hubcap orders shipped to residential addresses are generally sent using USPS Priority Mail (Transit time: 1-4 business days, depending on your location). Orders of heavier or larger single hubcaps are shipped via UPS Ground. Note: UPS will not deliver to a PO Box. In some cases, we may ask you to provide a physical address.

Multiple-hubcap orders and any order shipped to a business address will ship via UPS Ground (Transit time: 1 to 5 business days, depending on your location). If your ship-to address is a business address, please be sure to enter the appropriate business name in the “Company” field at checkout. Note: UPS will not deliver to a PO Box. In some cases, we may ask you to provide a physical address.

Due to the volume of orders we process daily, a shipping program is used to eliminate human error on the part of ineedahubcap.com. All labels are generated automatically using the exact “ship to” address entered by the customer. Before submitting your order, please double-check that your “ship to” address is correct. If additional shipping charges are incurred by ineedahubcap.com as a result of customer error, or lack of sufficient address details, these charges will be billed to the customer.

If merchandise is not received within 14 business days from the order date it is the customers responsibility to notify us in case the package was lost in transit.

Any items refused at time of delivery will be subject to a $25.00 fee (the refusal fee charged to us by the shipment carrier).

Hubcap Installation

If you have any questions about how to properly install your hubcaps, please contact our customer service line at 1-866-482-2278 during business hours. Please note: we do not warrant against damages on install, so if there is any trouble installing, it is the customer's responsibility to call us before proceeding with the install. There may be a simple trick that could help it go on easier or a better option for you that could save you the frustration and cost of replacing them if the hubcaps become damaged during install.

Damaged Merchandise

Please thoroughly inspect your merchandise upon receipt. If there are damages to report, it is your responsibility to contact us within 3 business days from the date of delivery (1-866-482-2278). A photo of any damage will be required for claim purposes. If there is obvious damage to the packaging, please save it in case the carrier wishes to inspect. We will not replace damaged product at our expense after this 3-day period.

Order Cancellations and Changes

Cancellation or change requests must be made on the same day the order is placed. Because we pride ourselves on processing and shipping orders within 48 hours (and often within 24 hours), we need to know immediately if you need to change or cancel an order. Once an order has shipped, it cannot be cancelled or changed without incurring additional fees. Any items refused at time of delivery will be subject to a $25.00 fee (the refusal fee charged to us by the shipment carrier).

Merchandise Returns and Exchanges

All returns and exchanges must be made within 14 days from the date of delivery. Products must be returned with a copy of the packing slip (included with the shipment) or receipt (emailed to you when you placed your order) using the original or comparable packaging. Be sure to always put the hubcaps back in the bags they came in and to use the cardboard separators. Failure to do so will always result in shipping damages that will be the customer's responsibility. Returned/exchanged hubcaps cannot be used or damaged in any way.

Return shipping and/or exchange shipping is the responsibility of the customer unless we have made an error and are at fault. In this case, we will issue a return label or reimburse the customer for reasonable freight charges incurred.

Items being returned are the customer's responsibility until they are received at our warehouse. If a product is returned damaged, we will deduct the cost of the product from the refund amount or exchange credit. Please keep tracking numbers and shipment receipts in case your returned item becomes lost or damaged in shipping. We recommend that all returns and exchanges be sent via a traceable carrier such as UPS or FedEx. Shipping insurance, signature confirmation, and a tracking number are also recommended, but not required. Please allow 1-3 business days after we have received your returned item(s) for us to inspect the product and issue a refund or process an exchange.

A restocking fee applies to all returns that are not exchanged for a replacement product. For 1 hubcap being returned, the restocking fee is $10.00. For 2 or more hubcaps, the restocking fee is $15.00 (the restocking fee only serves to recoup the freight cost from your original order). Merchandise returned after 14 days will be charged a $20.00 late/restock fee, regardless of the number of hubcaps returned. Refunds less the restocking fee will be issued to your initial method of payment upon our receipt and satisfactory inspection of the merchandise. Exchanges will be billed the difference in price, if any, and freight costs for the exchange order. Additional charges or refunds will be applied to the initial payment method, unless we are instructed otherwise.

Sales Tax

We are located in South Carolina and therefore add a 7% sales tax to the total of all South Carolina Orders

Placing Orders

Order online 24 hours a day, 7 days a week. Our real-time inventory displays the exact quantities we have available at all times. If you find that the product you are looking for is out of stock, please check back later or inquire about alternative products that will also fit your vehicle.

If you need help placing your order, we are available Monday-Friday, 9am-5pm (Eastern) by phone or email. Please use this Contact Us link to send us an email, or call us toll free at 1-866-482-2278.

Payment Methods

We accept Master Card, Visa, American Express, and Discover through our secure, Authorize.net credit card payment gateway, as well as electronic payments through PayPal.