We do our best to guide you into purchasing the right items that match your car, and we are very accurate on the condition of our products. If you have any questions before ordering, please feel free to contact us. However, if an item must be returned, we make it easy and hassle-free! Please just follow these policies:
Please check the fit on your car immediately when you receive the package from us. All returns and exchanges must be made within 14 days from the date of original delivery to you.
Returned items must be in the same condition that you received it. If you used it on your vehicle or caused any damage to it, we cannot accept a return.
To ensure quick processing; include a copy of the packing slip (which we included in the original package to you) or the receipt that we emailed to you when you made your order. If we don’t receive your order information in the return, we will not know whom to refund. Be sure to always put the hubcaps back in the bags they came in and always use the cardboard separators. If you don’t package with the bags and cardboard, it results in shipping damage that will be your responsibility.
Cost of return shipping is your responsibility. Please feel free to send via USPS, UPS, or FedEx – whichever is most convenient for you or least expensive. We strongly recommend that you send with a tracking number in case your returned item becomes lost or damaged before it reaches us. Items being returned are the customer's responsibility until they are received at our warehouse.
REFUNDS / EXCHANGES
If you are exchanging a returned item for a different product, there is no restocking fee. We will absorb our original shipping cost for the first shipment, but we ask that you pay our exact shipping cost for the replacement to get to you. You will receive full credit for the original price you paid on the returned item, and it will be applied to your exchange. For refunds, a restocking fee always applies to let us cover our original shipping cost and the inspection / repackage of your returned product. For 1 hubcap being returned, the restocking fee is $10.00. For 2 or more hubcaps that are returned together, the restocking fee is $15.00 total. If returning a wheel, the restocking fee is $20.00 Refunds (minus any restocking fee) will be issued to your initial method of payment within a few business days.
We hope you’re happy with the products you receive from INeedAHubCap.com; just like the tens of thousands of previous customers we’ve been able to serve. But if you need to return something, we’ll always be reasonable and quick so it’s easy for you!
Not sure what hubcap or wheel size you need for your vehicle? Getting the right hubcap or wheel size is important and easy, if you know how.
To determine your hubcap or wheel size, simply look at the side of your tire. There, you'll see some numbers and letters. An example of what you are looking for is shown at right.
The specific digits you're most interested in are the last two numbers after the letter "R". In the example shown at right, the last two digits are "15". This indicates that this is a 15" wheel which requires a 15" hubcap. It's as simple as that.
What you do not want to do is physically measure the wheel or the hubcap.
If you have any questions about determining your hubcap or wheel size, contact us!
How to identify if your vehicle has Standard Steel Wheels
A standard steel wheel can be seen behind the hubcap and has small round holes all around it.
If you have any questions or are unsure whether your vehicle has standard steel wheels, please feel free to contact us. We are happy to assist you in finding the right product for your car!